Rides are non-refundable and only valid for the week booked. The exceptions to the no-refund policy are the following:
- MTBX may cancel a ride due to weather or conditions of a trail. MTBX may offer a make-up date if possible, however if not possible then MTBX will issue a refund for that canceled day. Weather and trail conditions are subject to discretion of MTBX.
If MTBX approves a ride with wet conditions and a rider chooses not participate they will not be refunded. We try our best to accommodate all kinds of weather and conditions using our best judgement for an optimal riding experience.
- A rider will be able to cancel a ride due to injury or illness. MTBX will not be able to schedule a make-up date but instead will give a refund if the rider can longer join the rest of the week.
If your rider misses days for sickness/ minor injury and returns, missed days will not be refunded.
Refunds will only be given once a rider has expressed they can no longer ride due to injury or illness.
